We’re here to support you during the coronavirus pandemic
The most important thing to us is the health and safety of you, our teams, and our community.
During the coronavirus pandemic, we’re setting our teams up to work from home so we can keep supporting you.
Our opening hours will stay the same, so you can call us on 133 578 (8:30am–5pm AEST, Mon–Fri).
To make a claim, call 133 578 anytime.
As we change to our new way of working, there might be some disruptions or delays when you call.
If you can’t get through, you can always email us at firstname.lastname@example.org and we’ll respond as soon as we can.
We’re making changes to how we manage claims to help minimise risk for you and our network of suppliers (like assessors and repairers).
Our network of suppliers will ask screening questions, wear protective gear, and follow all health and safety advice from the authorities.
We’re also using live video assessments, so for some claims we may not have to do assessments in person.