Help and Support

We only offer insurance to drivers 25 years of age or older.

Your car’s agreed value is the most we will pay if your vehicle is damaged or stolen.

The agreed value is set by LSV at the commencement of your policy and is based on the make and model of your car as well as the accessories and modifications that are fitted to the car, which we have agreed to cover.

The current agreed value is shown on your policy schedule and does not change during the period of cover.

If you would like to discuss the agreed value of your car further, please call us on 133 578.

If your car has been damaged, stolen or someone is claiming against you, please call us on 133 578 and let us take care of you and your car.

If your car has been stolen or maliciously damaged, it is important that you report the incident to the police immediately and obtain the report or event number.

If we elect to repair your car, you may choose your own licensed repairer. It’s your car, your choice.

We will also guarantee the workmanship and materials on all repairs authorised by us for the life of the vehicle.

If your car is 25 years old or more and we declare it a total loss, you may keep the salvage of your car at no extra cost to you.

For cars less than 25 years old, you may choose to purchase the salvage of your car at a fair and reasonable cost set by us.

We accept Visa or MasterCard.

For more details on how to pay, please call us on 133 578.

Learner drivers are covered under the policy so long as they drive under the instruction of a fully licensed driver alongside them.